Lesson Learned: The Cost of Not Being United in Crisis Response

Lesson Learned: The Cost of Not Being United in Crisis Response

United Airlines's response to a passenger being dragged off a plane in Chicago has made headlines again today with...

Not Commenting on Pending Litigation = Epic Fail

Not Commenting on Pending Litigation = Epic Fail

In a crisis situation, companies that make the choice not to comment because of pending litigation are potentially taking very serious risks...

5 “Must Dos” During the First Hours of a Crisis

5 “Must Dos” During the First Hours of a Crisis

In our experience, we've learned that 90+ percent of companies have no form of crisis planning or preparation. While the lesson learned is that a small investment in crisis planning pays big dividends, what should you do if you find yourself in crisis situation without a plan? The first step should be to... 

Timing is Everything

Timing is Everything

In debating which elements are the most important to the success of a campaign or announcement, our team has a variety of opinions. Some argue that substance trumps budget. Others hold the position that...

Thank You, Millers.

Thank You, Millers.

Last week, the Miller family made history by turning over ownership of the Utah Jazz to a Legacy Trust, ensuring it remains in Utah for generations. When the news broke 32 years ago that Larry and Gail had purchased the team to keep it in Utah, it was a defining moment in my life. This announcement and...

The Most Wonderful (Office) Day of the Year

The Most Wonderful (Office) Day of the Year

As an agency, we recognize the chemistry and comradery of our team not only plays a key role in recruiting and retention, but just as importantly enhances the work and service we provide for our clients. We recently celebrated our 10th annual Intrepid Day - this event encompasses...

A Heartfelt Thank You

A Heartfelt Thank You

BYU Head Football Coach Kalani Sitake said it best when receiving the 2016 Utah Communicator of the Year award: “I stand on the shoulders of others who paved the way for me to receive this recognition and owe them a huge debt of gratitude.” His words perfectly reflect...

Redundancy = Efficiency (In a Crisis)

Redundancy = Efficiency (In a Crisis)

Crises are defined by rapid escalation, loss of control, unknown information and high levels of importance or visibility. But, in the midst of all of that, some key components of preparation can be the difference between a manageable situation and a devastating one…