Posts in Public Relations
Crisis: Respond in 45 minutes or less, or reap the consequences

We received a call early one morning from a company that was in the midst of a serious crisis. News of the incident broke during the prior hour and company executives were being inundated with media calls as they scrambled to determine the best way to respond. We provided the prospective client with some initial counsel, assembled our internal team and began preparations to divide and conquer while waiting for our controller to finalize a work agreement.

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Communications lessons from NY Fraud and Breach Summit

The importance of crisis communications in cybersecurity planning and incident response was cited several times at the Fraud and Breach Prevention Summit in New York in 2017.

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The cost of not being united in crisis response

United Airlines's response to a passenger being dragged off a plane in Chicago made headlines with the company experiencing a significant hit to its reputation and stock price. While it’s always easy to second guess crisis response, there are some important lessons organizations can take away from United’s experience.

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Five 'Must Dos' during the first hours of a crisis

We frequently receive calls from companies both in Utah and around the country that are in crisis. From experience, 90+ percent have no form of crisis planning or preparation. While the lesson learned should be a small investment in crisis planning pays big dividends, what should you do if you find yourself in this position?

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When delivering outstanding results, timing is everything

In debating which elements are the most important to the success of a campaign or announcement, there are a variety of opinions. Some argue that substance trumps budget. Others hold the position that with a healthy budget, developing a strong accompanying program, such as community relations, can compensate for a lack of substance. Others think the sophistication of the client’s team is most important.

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The Utah Jazz Legacy Trust: Thank You, Millers

In January 2017, the Miller family made history by turning over ownership of the Utah Jazz to a Legacy Trust, ensuring it remains in Utah for generations. Reflecting on the magnitude of this announcement has brought back lots of memories and provided a profound sense of gratitude.

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